Contact Us: Civil Rights/Civil Liberties Complaint

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The purpose of this form is to assist you in filing a civil rights/civil liberties complaint with the Transportation Security Administration's (TSA) Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement (CRL/OTE), regarding TSA programs and activities. This form is not intended to be used for complaints about employment with TSA. You are not required to use this form to file a complaint; an email or letter with the same information is sufficient. However, if you file a complaint by email or letter, you should include the same information that is requested in the form.

CRL/OTE Mission: Our mission is to ensure that the civil rights and liberties of the traveling public are respected in TSA's programs and activities. We conduct inquiries into civil rights and civil liberties concerns to help TSA improve its service to the traveling public.

Do you have a TSA civil rights or civil liberties complaint? If you believe that TSA personnel or a TSA program or activity has violated your rights, we want to hear from you. Fill out this form, or write us an email or letter.

In connection with a TSA program, activity, or policy, have you experienced:

  • Discrimination based on your race, ethnicity, national origin (including language proficiency), religion, gender, or disability? (Note: do not use this form to make a complaint about employment discrimination; see http://www.tsa.gov/what_we_do/civilrights/employees.shtm)
  • Denial of meaningful access to TSA or TSA-supported programs, activities, or services due to limited English proficiency?
  • Physical abuse or any other type of abuse inflicted upon you?
  • Any other civil rights or civil liberties violation related to a TSA program or activity?

Notes on Confidentiality and Anonymity:

  1. You may remain anonymous by not filling in your name, below. However, CRL/OTE may not be able to conduct an inquiry into your complaint unless you provide enough information to conduct an investigation.
  2. Disclosure of the information you provide, including your identity, is on a "need-to-know" basis, and is discussed in the Privacy Statement at the end of this document

If you don't speak/write English, CRL/OTE has access to interpreters and can talk to you in any language.

COMPLAINT INFORMATION

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If you have problems understanding this form or any other question, please contact CRL/OTE E-mail: TSA-CRL@tsa.dhs.gov. Fax: 571-227-1921

Privacy Act Statement: Under 6 U.S.C. 345 and 42 U.S.C. 2000ee-1, the TSA Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement, Disability and Multicultural Division, Multicultural Branch is authorized (by delegation) to investigate complaints and information from the public about possible violations of civil rights or civil liberties related to TSA employees, programs, or activities. A federal law, called the Privacy Act, says we must explain how we protect your information while processing your complaint. If your complaint is more appropriately handled by a different federal office, we will refer it to that office. In order to investigate your complaint, CRL/OTE will disclose the information regarding your complaint to other appropriate offices, including the airport or facility in question. To learn more about the Privacy Act go to the Federal Information Center, www.pueblo.gsa.gov.

In the next page, you will have a chance to review your information before submission. Keep a copy of this complaint for your records before submitting it.



    




Transportation Security Administration | U.S. Department of Homeland Security